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@Christoph Bergmann Thanks for your interest, luckily today, almost after a week, my account is unlocked. I hope this doesn't happen again since this approximately costed me 300 euros, which could be easily avoided. Now i have to a long position to get rid of the loss. And the thing is that i am quite anxious to use the site again. But i think this happens to several users at least once, so i wish that i had my turn

@Serpens66 thanks for your kindness to share your experience and write. I hope it will be resolved soon and ether becomes bullish or makes a relief rally in the meantime at least

But unlike withdrawing crypto, with an express sale, money would be in my bank account which is a safe place. It could be traced and retrieved even if there was a security breach. I have no problem with cooperation and i already did what is told. But this process has to be more quickly. First they ask me to send the identity, i send them, nothing happens for one day Second day, they asked me to change the password, i do it as well, nothing happens again. I waited one day to change the password, if it was a requirement, why didn't they mention it in the first mail and i had to wait one day to hear it? If they requested, i could send them a selfie with a written statement stating i want my account to be unlocked. This seems quite thoughtless and irresponsible to lock someone's account without notification and without a clear reason and not cooperating to help them to get rid of the situation without thinking their loss. It is unacceptable in any website but especially t in crypto world, this makes the situation even more dramatic since not days even shorter periods of time can be the reason to lose money.

Two days ago i logged in to my bitcoin.de account. My account was quite new so its trust level was silver, i had no previous purchases. After the login i made small purchases at first and than focused on making some purchases to increase my trust level. I reached 20 purchases and a volume of 8k euros. After that i wanted to withdraw 7,5 ethers to another exchange and i still had 2,3 ethers on sale orders. I noticed that even though the price went higher than the price i requested, my order didn't take place. I also checked the withdrawal and i saw that my account is in-only mode. At this time price per ether was 373 eur. I sent a ticket to ask about the situation, they demanded identity documents from me, i sent them immediately but they didn't unlock my account. Since they didn't unlock my account and didn't give me any information i sent another tickets. Yesterday, a day later, i received another mail to another ticket saying that i have to change my password and send another notice, which i also did immediately. Now another day has passed and my account is still "in-only mode". In the meantime price fell to 310 euros per coin meaning 9,8 x 60 = approximately 590 euros of loss !!! Which is due to their irresponsible acts and lacking of support and i consider this unacceptable 1- My login history was uneventful so it can't be any reason for this lockdown 2- I made the purchases and sale attempts in the same login so it also can't be any reason to lock my account, at least to protect me 3- If there is such a risk why don't they contact me in another way and try to protect me, in this way they already caused me enough loss 4- Support system comes with different demands at different times but none of them help you to unlock your account, what is the sense of this. Shouldn't they have focused on telling all necessary steps to unlock the account and let me get rid of the problem as quick as possible? 5- I understand that they can restrict withdrawal, somehow, but why don't they let me sell the coins so that i could prevent losses, who will be responsible for my loss?