Daltonmans

The director of that company is Rosaline Ballesio, 
her husband is the owner of btcmt4 and is also involved in scams 
with pingpipe.com, crytomt4, and many other companies. 
This woman has also been reported on several occasions with 
her husband Philippe Ballesio for money laundering and falsification 
of documents when trying to blame other businesspeople for their thefts, 
among them: Philippe Ravon, Fernando Martínez and Jean Paul Monique. 
The warning is to be careful, do not trust these people, 
these companies, or anything related to them. The way to operate each fraud is: 
Offering trading systems, the person deposits the money in the bank 
account of Philippe Ballesio and then the person is removed 
from the system or the system stops working, the messages stop 
responding, and they end up separating completely from the situation, 
this is how they start the scams to innocent people. Alert!

My wife loves Ellen, and without a doubt this is one of the funniest videos I've seen on the subject hahahaha

Brother, but as explained above, it is not the responsibility of the company, it is your own. I will assume that they give you answers to what they can, anyway still trying to contact and give you a guide of what you can do.