marcpoloou88 Posted July 15, 2019 Share Posted July 15, 2019 My account got stuck in "only-in" and when I asked why I got response via email in few hours, and they asked me for documments for verification which I provided. and its been almost 5 days with no response from support, team I followed up with another email, yet again no response. This is supper annoying, I'm fine with not being able to withdraw funds while in this mode, but I'm not okay with not being able to Trade! With btc price changing all the time I think support responses need to be faster, for exmaple in july it was $13000 now its $10000, you see where im at? I'm losing money. Bitcoin.de support step your game up Link to comment Share on other sites More sharing options...
Christoph Bergmann Posted July 15, 2019 Share Posted July 15, 2019 Sorry for the delay. The support team has to validate your case. Please be patient. Link to comment Share on other sites More sharing options...
marcpoloou88 Posted July 15, 2019 Author Share Posted July 15, 2019 vor 4 Minuten schrieb Christoph Bergmann: Sorry for the delay. The support team has to validate your case. Please be patient. Yes but how long does that usually last, like weeks, months,years? how long does it take to validate the case, shouldn't be hard. Link to comment Share on other sites More sharing options...
Christoph Bergmann Posted July 15, 2019 Share Posted July 15, 2019 I'm sorry for the vague answer. As I don't know your case, I have no insight into it. Usually in-only is settled very fast (two or three days), but I have seen cases in which it needed one or two weeks. If you write me a pm with your username on bitcoin.de and your e-mail-adress, I can ask the support directly. 1 Link to comment Share on other sites More sharing options...
marcpoloou88 Posted July 18, 2019 Author Share Posted July 18, 2019 Any follow up on the situation? Link to comment Share on other sites More sharing options...
marcpoloou88 Posted July 24, 2019 Author Share Posted July 24, 2019 2 and half week no response.... Link to comment Share on other sites More sharing options...
Jokin Posted July 24, 2019 Share Posted July 24, 2019 That means, your account is probably under heavy investigation. Keep calm, stay patient. They will get back to you. 1 Link to comment Share on other sites More sharing options...
marcpoloou88 Posted August 7, 2019 Author Share Posted August 7, 2019 Over a month now with no response..... great Link to comment Share on other sites More sharing options...
fox42 Posted August 7, 2019 Share Posted August 7, 2019 vor 28 Minuten schrieb marcpoloou88: Over a month now with no response..... great Did you send a PM to Christoph Bergmann as he offered? Link to comment Share on other sites More sharing options...
marcpoloou88 Posted August 7, 2019 Author Share Posted August 7, 2019 vor 21 Minuten schrieb fox42: Did you send a PM to Christoph Bergmann as he offered? Yes I did, 2 weeks ago, not much help from him either.. Link to comment Share on other sites More sharing options...
marcpoloou88 Posted September 12, 2019 Author Share Posted September 12, 2019 Few months without response from bitcoin.de Really the shittiest experience i ever had with a company! IT takes you 3 months to write a email? Really really shitty company, gonna be talking shit about it all over the internet. Link to comment Share on other sites More sharing options...
Jokin Posted September 12, 2019 Share Posted September 12, 2019 Einfache Anfragen werden schnell beantwortet. Ich war schon häufiger im InOnly-Modus. Eine Kontaktanfrage und am nächsten Werktag war das erledigt. Wenn längere Zeit keine Antwort kommt, kann es sein, dass der Account Teil polizeilicher Ermittlungen ist. Link to comment Share on other sites More sharing options...
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