Bitcoin.de lack of response

[eternalwait]

Hey all,

First time poster here... "and so it has come to this".

Back in 2013 or 2014 I opened up a wallet with Bitcoin.de. At the time, they were allocating 0.01BTC into every new account. I was one of the lucky recipients.

 

Fast forward to 2019 and I'd like to move what I have in the account into a cold wallet. Herein lies the problem. I cannot withdraw my coins without the mobile number I signed up with. That number is long gone. 

So I e-mail support. A year ago. I have sent e-mail after e-mail (some even translated into German), yet I have never received a response. Not one.

Any advice on how I should deal with this?

TLDR; Bitcoin.de has not responded to my support requests. It has been nearly a year.

[Gast]

Hi,

maybe @Christoph Bergmann can help.

He is the Admin of this Forum.

BG

G.

[eternalwait]

Thanks! I shot him a private message with a link to this thread.

If anyone else has any advice, I'm all ears.

[Christoph Bergmann]

Sorry for the inconvenience and thank you for the patience. I sent you a pm.

[eternalwait]

It seems that I cannot even enter into my account now... and when I attempt to reset the password, I get no security code sent to my e-mail.

What is going on, I wonder. This is the first development in a very long time.

[eternalwait]

Still nothing.

Here's a post of someone else having a similar issue, posted a few weeks ago.

https://amp.reddit.com/r/Bitcoin/comments/cn5w14/bitcoinde_lack_of_support_for_locked_account/

Here's a post from December 2011 of someone having the exact same issue.

https://amp.reddit.com/r/Bitcoin/comments/7j5pg3/getting_stonewalled_by_bitcoinde/

And for good measure, here's my post from November 2018.

https://amp.reddit.com/r/Bitcoin/comments/a33632/ghosted_by_bitcoinde/

What is going on? This certainly doesn't inspire confidence.