Bitcoin.de team steal my money

[Nazaru]

Hi!Iam Gheorge Nazaru

bitcoin.de block my account,and steal my 0.023 btc

i can give any proofs 

yesterday I login to bitcoin.de,reserve my money from Fidor bank to bitcoin.de

bought Btc,and then get locked.

they send me letter,unauthorized access to account

i login to my bank,login with 2fa.confirm all operations with my phone,how I login unauthorized?? 
first they want my passport,who are you to ask my documents?And then just block my account 

GIVE ME BACK MY MONEY !!!!

Edited March 9, 2022 by Nazaru

[Jokin]

vor 4 Stunden schrieb Nazaru:

bitcoin.de block my account,and steal my 0.023 btc

Are these 0.023 BTC still in your account?

If "yes" or "don't know", then please do not use the word "steal".

vor 4 Stunden schrieb Nazaru:

first they want my passport,who are you to ask my documents?And then just block my account 

Bitcoin.de is requested to fulfill all applicable laws and regulations.

So they are allowed to ask for the KYC process.

Just go through that KYC process and get satisfied.

[Cricktor]

Asking for your passport to perform basic KYC/AML isn't that uncommon. At which point of time have you had to show your passport, the order could be of importance.

Are you sure you didn't receive some well crafted phishing mail? bitcoin.de isn't known for what you accuse them!

On which device did you login to bitcoin.de? Did you type the address by hand or did you use some saved link? If saved link, does it actually point to https://bitcoin.de?

When you did your purchase, were you located at your usual country/town?

Have you checked the mail headers (if you know how to check and read them properly) if the email from bitcoin.de which informed you about unauthorized access to your bitcoin.de account actually came from bitcoin.de (it's not only the sender's address which can be faked easily; more important are the mail servers by which the email has been submitted!)?

Edited March 9, 2022 by Cricktor

[Cricktor]

Legitimate emails from bitcoin.de should show something like this in the mail header:

Authentication-Results: <redacted: my email server>;
	dkim=pass (1024-bit key; unprotected) header.d=bitcoin.de header.i=@bitcoin.de header.a=rsa-sha256 header.s=20150623 header.b=n9XYPWXS;
	dkim-atps=neutral
X-policyd-weight:  NOT_IN_SPAMCOP=-1.5 NOT_IN_IX_MANITU=-1.5 CL_IP_EQ_HELO_IP=-2 (check from: .bitcoin. - helo: .mailout-2.bitcoin. - helo-domain: .bitcoin.)  FROM/MX_MATCHES_HELO(DOMAIN)=-2; rate: -7
...
Received: from mailout-2.bitcoin.de (mailout-2.bitcoin.de [109.239.48.92])
	by <redacted: my email server> (Postfix) with ESMTPS id <redacted>
	for <my email address>; Wed,  dd Aug 2021 hh:mm:ss +0200 (CEST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=bitcoin.de;
	s=20150623; t=1628080045;
	bh=OLNJ1McPuqqk4Kd2RSzgAZNVy9VnVRPoj4f2mqssmVM=;
	h=From:To:Subject:MIME-Version:Content-Type:From;
	b=n9XYPWXSX1lrwX1i0UanhL7dmeMwDdkXZ0CGZiH1+8OE2V9deFVAj7q7d0eFKBWPL
	 niHzTjh3Dt5sDHeRrqC89K5fyDnvTw/0JHBnytSNVIgDnax9Bnb3cSoGdFFjqOj7ih
	 3dxttOiEEF8/h6fTqt7ZFDaeusfs3SbG/mx7IeYY=
Message-ID: <redacted>
Date: Wed,  dd Aug 2021 hh:mm:ss GMT
From: "Bitcoin.de" <noreply@bitcoin.de>

Most important to pay attention to is the DKIM-Signature and that it actually passed which proves that the sending mail server is actually allowed and authorized to send for domain bitcoin.de!

You might even see multiple DKIM-Signature entries in your email (if legit from bitcoin.de) and all should show under Authentication-Results: successful passes as  dkim=pass.

Edited March 9, 2022 by Cricktor
Checked another email from bitcoin.de of a successful sell which contained three DKIM-Signature entries

[Nazaru]

Guys,I register bitcoin.de with Fidor bank,so I done KYC

I send them passport and they block my account and no answer from support

My Btc still in my balance.But I can’t do anything.Support ignore

 

[Fantasy]

vor 12 Minuten schrieb Nazaru:

Guys,I register bitcoin.de with Fidor bank,so I done KYC

I send them passport and they block my account and no answer from support

My Btc still in my balance.But I can’t do anything.Support ignore

 

Maybe @Christoph Bergmann can help you. Feel free to contact him via pm.

[Jokin]

vor 4 Stunden schrieb Nazaru:

Guys,I register bitcoin.de with Fidor bank,so I done KYC

I send them passport and they block my account and no answer from support

Maybe there is something wrong with your verification.

There are a lot of fraudsters out there. Bitcoin just want to be safe.

Allow them the time for investigations.

Just be patient, they do not steal your funds.