marcpoloou88

Few months without response from bitcoin.de 

Really the shittiest experience i ever had with a company!

IT takes you 3 months to write a email? Really really shitty company, gonna be talking shit about it all over the internet.

vor 21 Minuten schrieb fox42:

Did you send a PM to Christoph Bergmann as he offered?

Yes I did, 2 weeks ago, not much help from him either..

Over a month now with no response.....

great

2 and half week no response....

Any follow up on the situation?

vor 4 Minuten schrieb Christoph Bergmann:

Sorry for the delay. The support team has to validate your case. Please be patient.

Yes but how long does that usually last, like weeks, months,years? how long does it take to validate the case, shouldn't be hard.

My account got stuck in "only-in" and when I asked why I got response via email in few hours, and they asked me for documments for verification which I provided.

and its been almost 5 days with no response from support, team I followed up with another email, yet again no response.

This is supper annoying, I'm fine with not being able to withdraw funds while in this mode, but I'm not okay with not being able to Trade!

With btc price changing all the time I think support responses need to be faster, for exmaple in july it was $13000 now its $10000, you see where im at?
I'm losing money. Bitcoin.de support step your game up