marlis.wolf

I asked the support about the selling option and now, they are threatening to deactivate my account. Definitely, they want to intentionally take my funds. This is crazy. Now I cannot even try to sell or do anything on the account. @Christoph Bergmann @fox42. Is there no way to contact someone at bitcoin.de directly please? This is poor service. The below message is what I see on my account when I login: For technical reasons, your account has been partially deactivated. Please contact the support. (Contacted support more than 50 times, still no response.)

Hello @fox42and @Christoph Bergmann Is it possible that I sell off my bitcoin since I am having this InOnly Mode problems? WillI be able to sell it atleast so funds go back to my bank account? Kindly let me know.

Still no solution with this please help @Christoph Bergmann. Please

Can you advise me on how i can close tickets on bitcoin.de and stick with only one ticket? still no reply from them despite the one email per day that i send. Kindly assist.

Thank you! Ok, will do. Well gaining some today, might drop again soon, we know how it works. Anyways. I will do as I have been told by you and keep you posted. Have a nice day, Marlis

Thank you for writing back, I apologise for the second thread. Yes, they asked for my ID which I sent them last week Wednesday. Since then, I only got a call yesterday. The man said I should log into my account while i was speaking on the phone with him, when I was trying to get the OTP from my phone and also talking to him, the OTPs got expired before I could use them, and he just ended the call. Since then, I have heard nothing, I have been trying to send messages on the first ticket but also opened another ticket this morning and also sent another message directly to the email address. Is there a number they can be reached on? Its fraustrating as I have coins in the wallet that keep dropping by the day. Please help

Hello, I am having troubles withdrawing my funds from my bitcoin.de account. I have messaged support several times for many days and they asked for my ID and I provided it. They called me and I answered the phone up till now, my account has not been set back as Active. Kindly assist, is there a number to call or how do I solve this problem please. @Christoph Bergmann please help me. 🙏

Hello, I am having troubles withdrawing my funds from my bitcoin.de account. I have messaged support several times for many days and they asked for my ID and I provided it. They called me and I answered the phone up till now, my account has not been set back as Active. Kindly assist, is there a number to call or how do I solve this problem please.