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Ok... Thanks for your help, hopefully I will hear back via the contact form soon!

Would you be able to point me in the direction of a staff member please? Since I have sent payment, it has been impossible to contact anybody and will have to issue a chargeback if the issue is not resolved.

@Amsi Would you be able to help, please?

Hi, I have been trying to contact somebody via the contact form for the last couple of days but I have had no response. I am trying to confirm that you have received my payment to confirm my ID as I am unable to transfer funds out until you do. Thank you. Hallo, Ich habe in den letzten Tagen versucht, jemanden über das Kontaktformular zu kontaktieren, aber ich habe keine Antwort erhalten. Ich versuche zu bestätigen, dass Sie meine Zahlung erhalten haben, um meinen Ausweis zu bestätigen, da ich bis dahin keine Überweisung durchführen kann. Danke schön.